Returns & Refunds

At DIZI HOME, we want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, or incorrect product, you may contact us for assistance as per the applicable return policy.

1. Eligible Returns

Returns or replacements may be accepted in cases where:

• The product is damaged during delivery
• The product is defective
• An incorrect product has been delivered
• The product received is different from the product ordered

2. Return Request

To request a return or replacement, please contact our customer support team within [X days] of delivery and provide your order details along with photographs or other required information.

3. Product Condition

Products must be returned in their original condition along with the original packaging, accessories, manuals, and other included items, wherever applicable.

4. Non-Returnable Products

Products that have been damaged due to improper use, physical damage, unauthorized repair, misuse, or normal wear and tear may not be eligible for return or replacement.

5. Refunds

Once the returned product is received and inspected, we will inform you about the approval or rejection of your refund.

Approved refunds will be processed through the original payment method or as applicable.

6. Replacement

Where applicable, an eligible defective, damaged, or incorrect product may be replaced with the same or an equivalent product, subject to availability.

7. Cancellation

Order cancellation requests may be accepted before the order is shipped. Once an order has been shipped, cancellation may not be possible.

8. Shipping Charges

Return shipping charges, if applicable, will depend on the reason for the return and the applicable return policy.

9. Contact Us

For return, replacement, cancellation, or refund-related queries, please contact: